Privacy Policy

This Privacy Policy explains how DESMAX ("we", "us", or "our") collects, uses, stores, and protects personal information when you use our website, warranty registration, gift registration, live support chat, and related customer care services (the "Services").

We may collect the following categories of information:

• Identity & contact data: name, email address, phone number (if provided)
• Order & product data: Amazon order number, product model, purchase details
• Support data: messages you send through chat, feedback, issue descriptions, attachments
• Technical data: IP address, browser type, device information, pages visited, and usage logs
• Registration & warranty data: registration status, reward codes, shipping preferences, and service history

We use personal information to:

• Process warranty registrations, gift registrations, replacements, and refunds
• Verify purchase eligibility and prevent fraud or abuse
• Respond to support requests and provide customer care
• Send service updates, registration confirmations, and shipping notifications
• Improve website performance, security, and user experience
• Comply with legal obligations and enforce our terms

Where required by applicable law (including GDPR for users in the EEA/UK), we process personal data based on one or more of the following: performance of a contract or pre-contractual request, legitimate interests (such as fraud prevention and service improvement), consent where required, and legal compliance.

We do not sell your personal information. We may share information with trusted service providers who help us operate the Services, such as hosting providers, email delivery services, logistics partners, analytics tools, and customer support tools. These parties may only process data on our instructions and for service-related purposes.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and integrity of DESMAX, our users, or others.

Your information may be processed in countries other than your own. Where required, we take appropriate safeguards to protect personal data transferred internationally in accordance with applicable privacy laws.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including warranty administration, dispute resolution, fraud prevention, legal compliance, and internal recordkeeping. Retention periods may vary depending on the nature of the data and applicable legal requirements.

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.

To exercise your privacy rights, contact DESMAX Care through the support chat on this website or the support channel associated with your product.

We may use cookies or similar technologies to operate the website, remember preferences, measure traffic, and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect some site features.

The Services are not directed to children under 16 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates the latest revision. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or our data practices, please contact DESMAX Care through the support chat on this website.